FAQ's

Answers

1. Forgotten membership number?

   Please note that all correspondance sent out from UKOUG will quote your membership number. If however, you do not have any of this to hand and you can not find your main contact to ask them, then please send an e-mail to info@ukoug.org with Membership number reminder as the subject.

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2. Forgotten password?
   If you have forgotten your password click the 'forgotten password?' tab under the members' login. Your details will be sent to your registered email address.  
   
   If you have any queries, please call 020 8545 9670 with your membership number to hand. Alternativly email info@ukoug.org with password as the subject.
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3. How can I pay my membership renewal fee?
   We take payment by credit card, cheque or BACS. Please call on 020 8545 9670 for more information. Alternatively email info@ukoug.org with payment as the subject.
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4. How do I access the digital version of Oracle Scene?

   You can access the digital version of Oracle Scene by logging in and updating your profile under the 'My interests and profile' section and selecting to receive Oracle Scene in the digital format.

   You can view the latest edition here. Please have your log in details to hand.

   If you have forgotten your password, you can click the 'Forgotten password?' link under the members login and follow instructions.

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5. How do I find out if I have the correct membership for me?

   http://www.ukoug.org/lib/show_document.jsp?id=11160

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6. How do I find out which products and services I am entitled to?

   http://www.ukoug.org/lib/show_document.jsp?id=11160

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7. How do I know if my membership renewal fee has been received?
   Please call 020 8545 9670 or email info@ukoug with renewal as the subject.
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8. How do I register for UKOUG Conference Series?

   Please visit the relevant Conference website and click on the 'Registration' tab. Links to Conference Series websites can be viewed at www.ukoug.org/2009

   For any further queries please call 020 8545 9670.

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9. How do I update my profile?

   You can update your profile under three main areas:

   1. My details
   2. My interests & profile
   3. Change password
   
   To update your profile, you must have your username and password to log in via the top right hand side of the UKOUG website.
   
   If you are unsure of your username and password, please use the 'Forgotten password'  tab under the members' login section of the website. Alternatively, please emai: info@ukoug.org

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10. I have not received confirmation for my registration for a SIG, what should I do?

    Please call Anna Crellin on 020 8545 9687 Alternatively email: anna@ukoug.org with SIG registration as the subject.

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11. I want to present at UKOUG events but do not know how to proceed?

    Do you know which Special Interest Group (SIG) your topic will fall into?
    
    The community pages include a list of our events, key information and who they are aimed at. 
    
    Once you know where your topic fits, visit www.oug.org/submit to submit an abstract.
    
    Your abstract will be sent to the SIG committee who put together the event agenda. They will contact you to discuss your application.
    
    Useful links:
    
    'Speak up at sigs'

    So you want to present at Conference

     

     

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12. Is UKOUG part of Oracle?
    No we are completely independent. Please refer to http://www.ukoug.org/about/
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13. What are the payment details for UKOUG?

    Please note that the following information is for UKOUG and SIG payments only and should not be used to make payment for the UKOUG Conference Series. For payments and details relating to registration for the UKOUG Conference Series, please contact the UKOUG Registration Office on 01252 77 15 93. 

    UKOUG accepts all major credit cards please call 020 8545 9670. Cheques to be made payable to: UK Oracle User Group. UKOUG User Group House 591-593 Kingston Rd Wimbledon SW20 8SA. (Registered Office)

    Bank Details for BACS payments only:
    
    UK Oracle User Group, Barclays Bank PLC, Ground Floor, Apex Plaza, Reading, BX3 2BB 
    
    Account No: 10917486
    Sort Code 20-11-74
    Reg No. 2334102
    Vat No. 529 9660 96.

    Any questions please e-mail: lola@ukoug.org  with Account reminder as the subject.

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14. What was the UKOUG Fusion Council and what did they do?
    Please download the following document: http://www.ukoug.org/lib/show_document.jsp?id=8501
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15. Where can I find information about Oracle's pricing and licensing policies?
    The general principles for Oracle licensing and pricing can be found at: http://oracle.com/corporate/pricing with the 'Software Investment Guide' being a very useful source of information.
    
    This guide defines Oracle's policies and cannot be challenged by their sales force. Useful email addresses for specific pricing and licensing questions can also be found here.
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16. Why is it important to have an online account?

    • Manage the information we send you: UKOUG want to ensure that we only contact you with the information you find relevant. So log in today and update your communication preference.     

    • Access Oracle Scene online: Many of our members find Oracle Scene interesting and informative. When requests for extra copies came through to us we decided to launch Oracle Scene online. This way all our members can read it over the web whenever they please.   

    • Register online for event places: You can register online and manage your bookings for our SIG meetings and Customer Forums. If you are the main contact for your membership you will also need the password used for your online account.

    • Access presentations and articles in the library: In order to download presentation slides from all our events including the Conference Series and any articles made available to our members, all items in the library can only be accessed if you are a member and have an online account.

    • Claim member discounts: You can log in to access information on claiming your member discounts from publishers and training providers, to include Oracle University.

    How do I get an online profile or update an existing one?

    If you have not yet registered for the online services, please click here. If you are a member, you will need to have your membership number to hand. If you do not know it, please ask the person in your company who manages the membership.

    If you believe you do have an online account but do not know your log in details, please click here to enter your email address (which will be your username), then answer your security question and your password will be sent to you.

    If you have any difficulties, please do not hesitate to contact UKOUG at: info@ukoug.org and we will assist you.

     

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